We at Edwin Park, offer an easy return or exchange service for all non-personalized/ non-customized shoes within 5 days from the date of delivery. The Shoe must be in the same condition as received, without any signs of wear or use and with all packaging and accessories intact.
Please take care when first trying on your shoes, try on a carpeted surface to avoid any marking of the soles & avoid bending the foot to minimise creasing of the shoe. If the soles of the shoe show signs of use the exchange will be rejected.
We only replace products if:
- You have a size issue
- If the product has a manufacturing defect
- If the product is damaged during transit
Replacement/refund will not be issued for the following cases:
- Items that have been used
- Item not returned in the condition it was received.
- Any item received by us in a damaged condition.
How to Request an Exchange?
To initiate an exchange, please email team@edwinpark.com within 5 days of receiving your order with the following:
- Proof of purchase
- Clear photos & Videos of the shoes, including the soles
- Reason for the exchange
If approved, you will be asked to ship the product back to us with a tracking number.
Return shipping costs are to be borne by the customer.
Once we receive and inspect the product, we will confirm final approval or rejection based on whether the returned shoes match the condition shown in the initial photos.
If approved, your replacement will be shipped. Delivery timelines may vary depending on your location.
All the refunds, once confirmed, are processed within 3 working days and should reflect in your account within 5-7 days.
We do not offer exchanges for Customized shoes. These products are made specifically to order and are therefore final sale.