This Privacy Policy applies to www.edwinpark.com
At Edwin Park, we respect your privacy and are committed to protecting the personal information you share with us. We value the trust you place in our brand and strive to handle your information responsibly and transparently.
This Privacy Policy explains how Edwin Park collects, uses, stores, and shares information when you visit or use our website, make a purchase, contact us, or otherwise interact with us online or offline.
This policy applies to visitors, customers, and other individuals who interact with Edwin Park through our website, social media channels, customer support, or other services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Contact Information
When you interact with us, we may collect information such as your name, email address, mobile or telephone number, billing and shipping address, city, state/province, postal or PIN code, country, and IP address.
Order, Payment and Billing Information
When you place an order with us, we may collect information necessary to process and fulfil your purchase, including your name, billing address, shipping address, order details, and payment-related information.
Payments may be processed through third-party payment providers and payment gateways. Edwin Park does not directly store your complete credit card number, CVV, or other sensitive card credentials on our website. Such information is processed by the relevant payment provider in accordance with its own privacy and security practices.
Information You Provide to Us
We may collect information that you voluntarily provide when you:
- Create or use an account
- Place an order
- Subscribe to our communications
- Contact our customer support
- Request information about our products
- Submit a review, feedback, or enquiry
- Participate in a survey, promotion, or other activity
- Communicate with us through email, phone, social media, or other channels
Preferences and Demographic Information
We may collect information about your preferences, including your preferred styles, colours, product interests, shopping preferences, and other information you choose to provide to us.
This information may help us understand our customers and improve the products and experiences we offer.
Device and Website Usage Information
When you visit our website, certain information may be collected automatically. This may include your IP address, browser type, device type, operating system, approximate location, referring website, pages visited, time spent on our website, interactions with our website, and other technical or usage information.
We may also collect information about how you access and use our website through cookies, pixels, analytics tools, and similar technologies.
How We Collect Information
Information You Provide Directly
We collect information directly from you when you browse our website, place an order, create an account, contact us, subscribe to our communications, submit a review, or otherwise provide information to us.
Information Collected Automatically
We may use technologies such as cookies, pixels, web beacons, and analytics tools to understand how visitors use our website, improve website functionality, measure advertising performance, and provide a better shopping experience.
These technologies may include services such as Google Analytics, Meta Pixel, Shopify analytics, and other similar technologies, depending on the tools we use from time to time.
Information From Third Parties
We may receive information about you from third parties when you interact with services integrated with our website.
For example, if you interact with our social media pages, advertising platforms, payment providers, shipping partners, or other integrated services, we may receive information that those services are permitted to share with us under their respective privacy policies and your settings with those services.
How We Use Your Personal Information
To Process and Fulfil Your Orders
We use your information to process payments, confirm orders, manufacture or prepare products, arrange shipping and delivery, provide order updates, and provide customer support.
To Communicate With You
We may use your information to contact you regarding your orders, account, enquiries, returns, exchanges, shipping, deliveries, or other transactions.
Where permitted by applicable law, we may also contact you regarding new products, launches, collections, offers, events, or other Edwin Park communications.
To Improve Our Products and Services
We may use information about your interactions with Edwin Park to improve our website, products, services, customer experience, and overall brand experience.
To Understand Customer Interests
We may analyse information about website usage, purchases, product preferences, and interactions to understand customer interests and improve our product offerings and website experience.
For Marketing and Advertising
Where permitted by applicable law and in accordance with your preferences, we may use your information to provide relevant marketing communications and advertising.
This may include email, SMS, social media advertising, retargeting, and other digital marketing activities.
We may use advertising and analytics technologies, including Meta Pixel and similar tools, to measure the effectiveness of our marketing campaigns and understand how visitors interact with our website.
You may be able to control certain advertising and cookie preferences through your browser, device settings, or the relevant third-party platform.
For Security and Fraud Prevention
We may use information to detect, prevent, and investigate fraudulent, unauthorized, or illegal activity and to protect Edwin Park, our customers, website, and services.
To Comply With Legal Obligations
We may use and retain information when necessary to comply with applicable laws, regulations, legal processes, governmental requests, or other legitimate legal requirements.
Sharing of Information With Third Parties
We do not sell your personal information as a standalone customer list.
However, we may share information with trusted third parties when necessary to operate our business and provide our services.
Legal and Regulatory Requirements
We may disclose information when we reasonably believe disclosure is necessary to comply with applicable law, regulation, court order, legal process, or governmental request.
We may also disclose information when necessary to investigate fraud, protect our legal rights, enforce our terms and policies, or protect the safety and security of Edwin Park, our customers, or others.
Business Transfers
If Edwin Park is involved in a merger, acquisition, restructuring, sale of assets, or other business transaction, customer information may be transferred as part of that transaction, subject to applicable law.
Other Circumstances
If we intend to use or share your information for a purpose materially different from those described in this Privacy Policy, we will provide appropriate notice where required by applicable law.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember your preferences, understand website traffic, improve performance, and measure advertising effectiveness.
Some cookies may be placed by third-party services that operate on our behalf or provide functionality, analytics, payment, advertising, or other services.
You may be able to manage or disable certain cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or experience of our website.
Data Security
We take reasonable technical and organisational measures to protect the personal information we collect from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
International Customers and Data Transfers
Edwin Park serves customers internationally. As a result, your information may be processed or stored in countries other than the country in which you live.
Where information is transferred internationally, we take reasonable steps to ensure that such processing is carried out in accordance with applicable data-protection requirements.
Your Privacy Rights
Depending on where you live and the laws applicable to you, you may have certain rights regarding your personal information.
These may include the right to request access to, correction of, or deletion of certain personal information, or to withdraw consent for certain processing where applicable.
To make a privacy-related request, please contact us using the contact details provided below.
We may need to verify your identity before processing certain requests.
Children's Privacy
Our website is not intended for children who are not legally permitted to use our services.
We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
Email Opt-Out
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email team@edwinpark.com . It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.
Third party sites
If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way Edwin Park handles your personal information, please contact us through the contact information provided on our website.
Edwin Park - team@edwinpark.com