What if the size I ordered doesn't fit?
If your shoes aren't the right fit, we offer a complimentary size exchange for the same style and colour, subject to our exchange policy. Please take care when first trying on your shoes, try on a carpeted surface to avoid any marking of the soles & avoid bending the foot to minimise creasing of the shoe. If the soles of the shoe show signs of use the exchange will be rejected.
Simply get in touch with our team via WhatsApp or email and we'll guide you through the exchange process.
How do I find my right size?
We recommend using our Size Guide to find your best fit. Since every shoe is built on a specific last, sizing may vary slightly between styles.
For the most accurate fit, measure your foot according to the instructions in our Size Guide and compare your measurements with the recommended size. If you’re between two sizes or unsure about your fit, contact our team before placing your order at team@edwinpark.com or drop us a text at +91-7668752624 and we’ll be happy to assist you.
Do your shoes run true to size?
Our shoes are designed to fit true to size based on standard measurements. However, because every foot is different and our shoes are built on specific lasts, we recommend referring to the size chart on each product page and measuring your feet before ordering.
If you're between sizes or unsure about the best fit, our Sizing Expert can assist you with a personalised recommendation via mail at team@edwinpark.com or WhatsApp at +917668752624
Do you offer custom sizing?
Yes. We currently offer semi-bespoke fitting, allowing you to personalise the fit while choosing from our existing range of last shapes.
Simply select the last shape you prefer, and we can adjust its dimensions according to your individual foot measurements for a more personalised fit.
For guidance on taking accurate measurements, please refer to our Sizing Guide.
For assistance with a custom fitting, contact our team via WhatsApp at +91-7668752624 or email us at team@edwinpark.com
Are duties and taxes included?
Yes. We take care of all duties and import taxes for you.
All duties and taxes are already built into the price, so there are no additional charges, hidden costs, or customs payments upon delivery.
The price you pay at checkout is the final price. Simply place your order, and we’ll take care of the rest — ensuring your Edwin's arrive at your doorstep without any customs hassle.
How long does delivery take?
As each pair is carefully crafted to order, orders are generally processed and prepared for dispatch within 2 weeks. Once shipped, delivery typically takes an additional 3–5 business days, depending on your location.
Do you ship internationally?
No matter where you are in the world, your Edwin's will be delivered to your doorstep at no additional shipping cost. We can ship internationally to over 200 countries through our trusted courier services.
How can I track my order?
Once your order ships, you'll receive a tracking link by email/text so you can follow it right to your door.
What payment methods do you accept?
We accept all major credit/debit cards, UPI & net banking.
What if my payment fails but the amount is debited from my account?
If your payment is unsuccessful but the amount has been deducted from your bank account, there is no need to worry. The amount will be automatically reversed by your bank and credited back to the original payment source.
Refunds typically take 5–7 business days, excluding Saturdays, Sundays, and bank holidays. The exact timeframe may vary depending on your bank or payment provider.
Is online payment with my bank card secure?
Yes. Your payment is processed through secure, encrypted payment gateways designed to protect your card and transaction information. EDWIN PARK does not store your complete card details, helping keep your payment information secure.
For added protection, your bank may also require OTP, 3D Secure, or other authentication to verify the transaction.
What is our return & exchange policy?
Please refer to our Return and Exchange page for details.
How to Request an Exchange?
To initiate an exchange, please mail us at team@edwinpark.com within 5 days of receiving your order with the following:
- Proof of purchase
- Clear photos & Videos of the shoes, including the soles
- Reason for the exchange
If approved, you will be asked to ship the product back to us with a tracking number.
Return shipping costs are to be borne by the customer.
When will I get my refund?
All the refunds, once confirmed, are processed within 3 working days and should reflect in your account within 5-7 days.
Why do hand-welted shoes feel heavier and firmer than regular shoes?
Hand-welted shoes are constructed using multiple layers of high-quality materials, including a substantial leather insole, welt, midsole, outsole, and additional structural components. This naturally makes them feel more substantial than lightweight, cemented shoes.
They may also feel firmer when new because the leather and footbed have not yet adapted to your feet. With regular wear, the leather gradually softens and the footbed begins to mould to your foot, creating a more personalised and comfortable fit.
The initial firmness is part of the break-in process—not a sign of poor comfort. A well-made hand-welted shoe is designed to become more comfortable and develop character with time.
How do I take care of my hand-welted shoes?
With the right care, your EDWIN PARK hand-welted shoes can develop beautiful character and serve you for years. Follow these simple practices to keep them looking and performing their best:
Allow them to rest: Avoid wearing the same pair on consecutive days. Give the leather adequate time to dry and recover.
Use shoe trees: Insert cedar or quality wooden shoe trees after wearing to absorb moisture and help the shoes retain their shape.
Clean regularly: Remove dust and dirt with a soft horsehair brush after each wear.
Keep them away from excessive moisture: If your shoes become wet, let them dry naturally at room temperature. Never place them near direct heat or use a hair dryer.
Resole rather than replace: One of the key advantages of a welted shoe is that the outsole can be replaced when it wears down, extending the life of the shoe.
What should I do if my shoes get soaked in water?
If your EDWIN PARK leather shoes become drenched, don’t panic. Leather is a natural, breathable material, and with the right drying process, it can recover well. The key is to dry the shoes slowly and gently.
Remove excess water: Gently pat the shoes with a clean, absorbent towel. Avoid rubbing the leather aggressively.
Let them dry naturally: Place the shoes in a well-ventilated, shaded area and allow them to dry at room temperature. Keep them away from direct sunlight and strong sources of heat.
Dry the inside: Remove the insoles if possible and loosely stuff the shoes with clean, dry paper to absorb moisture. Replace the paper when it becomes damp.
Avoid excessive heat: If you need to speed up the process, use a hair dryer only on a cool or very mild setting, keeping it at a safe distance and constantly moving it. Excessive heat can dry, shrink, or damage leather.
Condition after drying: Once the shoes are completely dry, apply a suitable leather conditioner or moisturizer to restore moisture and suppleness.
Finish with polish: Once the conditioner has absorbed, apply an appropriate cream or wax-based polish to nourish and protect the leather and restore its finish.
Never try to dry wet leather shoes quickly with direct heat or sunlight. Slow, natural drying is the safest way to protect the leather and maintain its shape.
Can I customize a shoe from your collection with a different leather or colour?
Absolutely. If you love a particular style from our collection but would prefer it in a different leather, colour, or finish, we can create it for you.
Visit our dedicated Customise Your Shoe page to explore the available options and create a pair that is uniquely yours.
Can I have a completely custom shoe made to my own design?
Absolutely. Our Custom Design service allows you to personalise your shoes from the ground up—from the last shape, leather and materials to components, colours, finishing details and broguing patterns.
Since each custom pair is made individually to your specifications, a minimal customisation fee applies to the order. Once your design is finalised and the order is confirmed, production generally takes 2–3 weeks, depending on the availability of selected materials and components.
Every detail is yours. We simply bring the design to life.